Gatwick Airport

Project Overview

The UK’s second largest airport and the most efficient single-runway airport in the world - Gatwick Airport commissioned us to develop and then lease to them (software as a service) an internet based 360 feedback survey tool with an administrative environment that would enable their Learning and Development team to fully manage senior leaders through the 360 degree feedback process.

The brief included ensuring that the survey tool was:

  • Fully bespoke - Built to meet their specific needs, i.e. branding, questionnaire content/ format, system functionality, output reports etc.
  • Supported with administrator training/ ongoing support as needed

Examples of 360 feedback service provided

  • Worked closely with the Learning and Development Team to design a feedback survey tool based on their specific requirements
  • Supported the conversion of the organisations competency framework into a range of 360 feedback questionnaires
  • Designed and developed a fully automated, offsite, secure 360 survey tool platform
  • Developed a fully customised solution with regards to look, feel, user experience and the range of output reporting options available
  • Provided training and full ongoing support to key administrative staff
  • Provided a range of useful development planners, briefing packs, slide sets, internal communication plans and other resources to support the successful implementation