Customisable User Journey

Challenge

Warburtons needed a 360 review survey that was:

• Fully customised to align with their Success Factors framework and culture
• Easy to administer without adding to the workloads of staff
• Branded to look and feel like ‘Warburtons’

Solution

Lumus360 developed a fully customised 360 feedback survey tool that included:

• Designing a bespoke questionnaire that converted the Success Factors into behavioural statements
• Tailoring the feedback group categories
• Applying the full Warburtons branding to screens, emails, and reports.
• Updating the user journeys and the report distribution process

To eliminate the administrative burden on the Warburtons HR team, Lumus360 provided a fully managed feedback service including:

• Setting up new cohorts of participants
• Handling all technical support, even outside standard hours
• Tracking survey completion rates and taking action where needed
• Producing reports and distributing them on the agreed date

Key benefits to Warburtons

Using this approach has resulted in Warburtons gaining the following benefits:

• Full administrative support: Lumus360 handles the entire feedback collection and report production process, reducing internal workload
• Expert support: Easy and direct access to a dedicated client manager who ensures a smooth and efficient process, managed by 360-feedback specialists
• No in-house burden: No need for internal staff involvement
• Confidentiality assurance: Prevents internal access to sensitive feedback data, ensuring privacy and trust
• Seamless user support: Quick and professional help desk functions, available even outside normal working hours
• Effortless process management: Including handling bounce-back emails and inbound queries

Conclusion

Lumus360’s fully managed 360-degree feedback survey provides Warburtons with a customised, hassle-free leadership development solution. By handling survey administration and feedback reporting, Lumus360 ensures an effective, insightful process that enhances Warburtons' leadership development agenda.