The House of Commons approached Lumus360 with a specific goal: to develop a unique feedback tool that would help build stronger leadership relationships within its workforce. Rather than using a standard 360 approach, they needed a customised format that focused on upward feedback - where staff provided insights to their line managers in a structured and constructive way.

Challenge:

Traditional 360 feedback models weren’t the right fit. The House of Commons needed:

• A bespoke 180-style questionnaire, tailored to their internal structure and leadership expectations
• A tone and language that reflected the unique culture and responsibilities within a parliamentary environment
• A tool that would focus on relevant leadership behaviours while remaining simple and accessible for all staff

Solution:

Lumus360 worked closely with key stakeholders from the House of Commons to create a completely custom feedback questionnaire, built from the ground up (using Lumus360’s 360 questionnaire design service). The process included:

• A collaborative scoping session to define the purpose, tone, and structure of the feedback
• Drafting and refining the questionnaire content to reflect leadership expectations within the organisation
• Structuring the survey as a 180 feedback tool, allowing employees to provide clear and focused input to their line managers
• Incorporating best-practice questionnaire principles—short, single-focus questions, an intuitive layout, and optional free-text comments to enrich the feedback

The questionnaire was integrated into Lumus360’s intuitive platform, complete with automatic saving, mobile compatibility, and user-guided final previews.

Outcome:

The House of Commons successfully launched its tailored leadership feedback initiative with a tool that:

• Reflected its unique culture and values
• Encouraged meaningful feedback between employees and their managers
• Delivered high-quality, actionable insights to support leadership development