Bespoke 360 Degree
Questionnaire Design

The House of Commons approached Lumus360 with a clear objective: to develop a unique upward feedback tool built around the 10 behaviours that mattered most to the organisation. Instead of a standard solution, they needed a bespoke 360 feedback questionnaire design that aligned the entire organisation around what was genuinely important.

The House of Commons approached Lumus360 with a clear objective: to develop a unique upward feedback tool built around the 10 behaviours that mattered most to the organisation. Instead of a standard solution, they needed a bespoke 360 feedback questionnaire design that aligned the entire organisation around what was genuinely important.

Challenge: Why a bespoke 360 feedback questionnaire design was required

A traditional 360 feedback questionnaire template was not the right fit. The House of Commons required a bespoke feedback questionnaire that:

• Was built from their 10 key leadership behaviours
• Was written in a way that aligned with leading at all levels of the organisation
• Reflected the tone and language of a unique parliamentary environment
• Used behaviourally focused, measurable questions
• Provided opportunities for free-text comments to deepen insight
• Was concise enough to be completed in under 10 minutes
• Followed best-practice design principles
• Was fully tested and validated with typical respondents to ensure clarity and question reliability

Solution

Lumus360 worked closely with key stakeholders from the House of Commons to create a completely custom 360 feedback questionnaire, built from the ground up using Lumus360’s 360 feedback questionnaire design service. The process included:

• A collaborative scoping session to define the questionnaire’s purpose, format, tone, structure, limitations, target audience, objectives and rating scale
• Drafting initial versions for review and feedback, followed by iterative updates
• Testing the questions with a representative audience to check for understanding and reliability
• Refining the content as required and then developing the remainder of the feedback journey around it to ensure an intuitive user experience

By using this 360 feedback questionnaire design and development service, Lumus360 ensured that the finished questionnaire met the exact operational requirements of the House of Commons. The questionnaire was delivered through the Lumus360 platform, featuring automatic saving, mobile compatibility and a user-friendly final preview.

Outcome

The House of Commons successfully launched its tailored upward feedback initiative using this custom 360 feedback questionnaire, with a tool that:

• Reflected the questionnaire’s unique approach and format
• Encouraged meaningful, constructive feedback between employees and their managers
• Delivered high-quality, actionable insights to support leadership development

With the support of Lumus360’s bespoke 360 feedback questionnaire design service, the organisation now has ‘fit for purpose’ 180 feedback questionnaire that supports ongoing leadership improvement.