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360 degree feedback capabilities

Branded and Customisable
360 Feedback Software

Let us customise our proven 360 feedback engine to meet your specific needs
and at NO COST to you...


Why 360 Feedback System Customisation Matters

While our platform is designed to deliver a simple and intuitive user experience, having a custom 360 feedback system ensures it fits naturally within your organisation. Taking advantage of this free service offers several benefits:


We do the customisation for you

The process of tailoring your system is simple and typically involves:

30 minute scoping conversation

A 30 minute scoping conversation -
to understand your preferences regarding branding, process implementation, reporting formats, questionnaire design, etc.

Lumus360 updates / actions

Lumus360 making the necessary updates -
usually within a day or so

Review opportunity before everything goes live

A review opportunity -
allowing you to check the changes before going live

We don’t charge for:


Customisable 360 capabilities

Branding

Far more than just the logo in the top corner.

Lumus360 fully brands the entire 360 experience - Reports, emails, screens, so it aligns perfectly with your organisations identity. Let us create a consistent and professional look that boosts user engagement and participation.


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360 feedback
questionnaire design

Ensure your 360 feedback questionnaire is ‘fit for purpose’.

Let us craft precise questions that target the behaviours and skills you want to develop in line with your organisation’s values, competencies, or culture.


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360 feedback
user journey and experience

We are happy to tailor the feedback journey and User Experience (UX) to accommodate any specific requirements you may have. Things like customising standard processes, defining feedback groups, roles, confidentiality levels, timelines, report distribution, and much more.


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360 emails

While our email system and flow are ‘best in class’, we’ll gladly add or remove emails, or update them - including content, branding, attachments, sequence, triggers, and send times - to ensure they align with your expectations.


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Multilingual capability

Ideal for multinational organisations or multilingual workplaces, our 360 feedback software enables users (participants and respondents) to complete 360 feedback activities in their preferred language and for reports to be produced in any language.


Ongoing continuous improvement

At Lumus360, we ensure that our support extends beyond initial setup. If you want any continuous improvements made to your 360 software, then we’ll happily make them, at no cost to you. We also continuously enhance the application with industry leading features, ensuring it remains best in class.

What our clients say...

“Lumus360 took the time to really understand our self-serve 360 software requirements and then developed our system around our needs.”

HRD –
PPG

“The ability to adapt and evolve the platform without restrictions has been invaluable. It truly feels like a solution designed for us, rather than one we have to adapt to!”

Head of L and D –
AIG

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Why Lumus360

Six compelling reasons to choose Lumus360 as your partner for 360 degree feedback. From expert support and customisable questionnaires to flexible implementation options and proven client success, this video shows how Lumus360 makes feedback impactful.


Six Reasons to Choose Lumus360


Case study
Case study
DHL Case Study
Delivering a Custom 360 Feedback Solution for DHL
Delivering a Custom 360 Feedback Solution for DHL

This example shows how Lumus360 developed a fully branded custom 360 feedback survey that aligned directly to DHL’s brand, culture, and desired user experience - at no extra cost to them!

This example shows how Lumus360 developed a fully branded custom 360 feedback survey that aligned directly to DHL’s brand, culture, and desired user experience - at no extra cost to them!

This example shows how Lumus360 developed a fully branded custom 360 feedback survey that aligned directly to DHL’s brand, culture, and desired user experience - at no extra cost to them!

Overview

As a global leader in logistics, DHL needed a branded, custom 360 feedback platform that would seamlessly fit into their well-established identity and deliver a consistent user experience worldwide. They partnered with Lumus360 to design a fully custom 360 feedback solution that captured the spirit of their brand, values, and operational style.

Challenges and Requirements

A generic 360 feedback platform was not an option for DHL. They required:

  • Full visual branding to match their identity
  • Integration of DHL’s values into the user experience and reports
  • Tailored user journeys for diverse participant groups across multiple countries
  • Custom-designed communication emails aligned with their tone and standards

They needed a fast, flexible, and high-quality solution that delivered a fully branded 360 feedback experience across every touchpoint.

The Lumus360 Solution

Lumus360 delivered a fully custom 360 feedback platform at no extra cost to DHL. Key elements included:

  • Complete branding across screens, reports, emails, and user interfaces
  • Tailored feedback reports designed to reflect DHL’s style and development philosophy
  • Fully customised email communications matching DHL’s internal language and branding
  • Continuous system improvements to ensure the platform evolved alongside their business needs

Outcomes

The result was a professional, intuitive, and fully custom 360 feedback solution that improved engagement and participation across DHL’s workforce.

Today, DHL runs its custom 360 feedback surveys in-house using a Lumus360 platform that looks, feels, and performs exactly as they need, supported by ongoing enhancements and free continuous improvements.