360 Feedback Products and Services

Everything you need to ensure your 360 feedback initiative is a great success

360 feedback report production options -
to suit your needs

We offer several approaches to administering the feedback collection and report production process. The most appropriate option for you will depend on the number of feedback reports you require and the level of control you would like over the process. The available options are:


Fully Managed
360 feedback service

We handle it all – End-to-end

Ideal for organisations and consultants who want a hands-off, hassle-free 360 degree feedback service for up to 50 reports.

We begin by customising our core system to meet your needs, including branding and questionnaire design... Learn more

Our dedicated client services team will then fully administer the feedback collection process, ensuring everything runs smoothly and you receive your reports 28 days after launch.

Key benefits of our fully managed service

Fully Managed 360 Feedback
  • Branding and questionnaire design included
  • A dedicated Client Manager who manages the whole process
  • No extra workload for your staff
  • Protects confidentiality from internal access
  • No staff training needed
  • Completely hassle-free
  • Feedback report production and distribution
  • Around the clock support
  • Pay as you go – no contract

Key benefits of our self-managed service

Self Managed 360 Feedback
  • Fully customised 360 software to meet your needs
  • Minimal admin involvement required
  • Full control over feedback collection and reporting
  • Comprehensive administrator training
  • Ongoing technical support
  • Continuous improvements based on feedback
  • Regular updates and enhancements
  • Dedicated technical account manager

Self-Managed
360 feedback service

You have total control

This package is ideal for larger organisations (or training providers) that want full ownership of their 360 feedback process and require more than 50 reports per year.

We start by fully customising our 360 platform to align with your expectations, including branding, process implementation, reporting formats, and questionnaire design... Learn more

Once built, we show you how to use it and hand over the keys- while remaining available in the background for support if needed.

Your personalised 360 software will be 90% automated and deliver the best user experience and highest-quality feedback reports.

Coaching

Transforming feedback into meaningful action.

Our 360 feedback coaching package is designed to support participants to make the most of their 360 feedback opportunity with personalised coaching sessions.

Key benefits of our 360 coaching package


Additional products

We have several additional products and reports that can be utilised on top of our core 360 feedback services:

Train the coach workshops

Train your own internal staff to coach participants through their feedback reports. These workshops are designed for organisations who intend to use their own existing staff to provide 360 feedback coaching for their participants.


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Group reports

Our 360 Group Report consolidates feedback data from multiple participants into a single, comprehensive report. Designed to present developmental trends, this report is a useful tool for senior HR leaders, executive teams, and development professionals.


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Comparative reports

The comparative report is an optional add-on to the standard individual 360 feedback report. It consolidates and summarises a participant’s past and current 360 feedback. This report enables organisations to track meaningful behavioural change over time and ensure continued growth.



Case study
Case study
Quilter Case Study
Quilter
Quilter

Quilter, a leading British wealth management company, partnered with Lumus360 to set up a 360 degree feedback system, starting with a pilot and scaling to a long-term, self-managed solution. Their journey showcases how a blended approach using Lumus360’s full suite of services can deliver both immediate results and long-term sustainability.

Quilter, a leading British wealth management company, partnered with Lumus360 to set up a 360 degree feedback system, starting with a pilot and scaling to a long-term, self-managed solution. Their journey showcases how a blended approach using Lumus360’s full suite of services can deliver both immediate results and long-term sustainability.

Challenge & Requirements

Keen to introduce 360 feedback for a group of managers, Quilter wanted a 360 feedback provider that could handle everything - from initial setup to coaching support - without creating extra work for their team. The 360 degree feedback system needed to be confidential, professionally run, and tailored to the company’s brand. Equally important, Quilter wanted to evaluate the process before rolling it out at scale.

Solution:

Lumus360 began by delivering a fully managed 360 feedback service for Quilter’s initial pilot. This included:

  • Custom-branded platform and tailored questionnaire design
  • End-to-end administration by a dedicated client manager
  • Professional report production and delivery
  • 360 feedback coaching sessions to support participants in interpreting their feedback and building action plans

The hassle-free experience allowed Quilter’s team to focus on outcomes rather than process management. Participants left the coaching sessions with clear insights and development goals grounded in their feedback.

Outcome:

Following the successful pilot, Quilter committed to expanding the initiative. Confident in the platform and process, they opted for a self-managed 360 degree feedback system, giving them full control over:

  • Ongoing feedback cycles across the business
  • Administrator-led setup and monitoring
  • Scalable, high-volume report generation with automated delivery

Lumus360 continues to provide technical support and platform updates, ensuring Quilter’s internal team always has the tools they need to run the process smoothly.