Arm, a global leader in semiconductor and software design, partnered with Lumus360 to create a fully customised 360 feedback solution tailored to their development needs. A key priority for Arm was not only flexibility in questionnaire design but also full cost transparency—no hidden fees, no surprises. They wanted clarity around 360 feedback costs, ensuring every aspect of the solution was covered upfront.

Challenge

Arm required a bespoke 360 feedback questionnaire that included:

• Customised free-text comment sections at the end of the survey
• The ability to export qualitative data in a structured format (CSV) for internal analysis
• Confidence that these adaptations wouldn’t trigger additional charges or delay timelines

Solution

Lumus360 delivered a fully tailored 360 questionnaire that aligned with Arm’s goals and internal analysis processes. Key features included:

• Unique summative comment fields to capture richer, open-ended feedback
• A seamless back-end process to extract responses in CSV format for further insight generation
• All development, customisation, and integration handled at no extra cost-fully covered under Lumus360’s transparent, all-inclusive 360 feedback pricing model

Outcome

Arm received a flexible and powerful feedback solution with:

• No additional charges for customisation, CSV data extraction, or platform enhancements
• A tool that aligned with internal analysis workflows and supported meaningful leadership development
• Confidence that future updates and tweaks could be made without extra cost or complexity