360 Feedback Coaching Service

The coaching sessions

Our approach is to use two coaching sessions each lasting approximately two hours, this provides an opportunity for participants to reflect on their feedback and gain further clarification where needed before deciding their development actions.

Conversations focus on performance and results by helping the participant explore their report, make sense of the feedback and connect items to form patterns and themes. Throughout the meeting, we’re there to support, share observations and facilitate thinking and reflection.

• Session 1 – In addition to understanding where the feedback fits into the participant’s goals, current situation and agreeing the purpose, process, objectives etc. The typical outcomes would also be that by the end of the session, they will have:
• Received and interpreted their 360 feedback report.
• Identified what others perceive to be their strengths and key areas for development and linked these back to their own agenda and the business context.
• Drawn initial conclusions and identified possible areas for development
• Interim work - A 'mulling over' period of between one and two weeks allows sufficient time for personal reflection and an opportunity to clarify key feedback messages and how they feel about them.
• Session 2 - This session focuses on converting key feedback messages into a development plan, including identifying pragmatically how objectives will be achieved, by when, and how their success will be measured. This session is also used to consider how they will engage others in supporting their development agenda and build a communication plan for thanking those who provided feedback.

Coaching Philosophy

Lumus360 use a select pool of expert coaches who bring a powerful mix of coaching, organisational awareness and senior development experience.

We believe that successful 360 feedback coaching:

• Accelerates insight – Awareness of strengths, development opportunities, blind spots, derailers etc.
• Is an honest and non-judgemental conversation
• Builds ownership, responsibility and self-belief
• Focuses on results – Ending with a clear set of positive next-step actions
• Provides both support and challenge to the individual
• Is a confidential relationship based on trust that allows honest and constructive challenge
• Works on the real issues of leading and managing in their environment
• Provides support, input and practical development ideas to help 360 participants convert their development goals into practical and cost-effective next-step plans

Virtual Coaching

Individual coaching sessions are normally carried out via a conferencing facility (Microsoft Teams etc.) because of the following benefits:

• Camera facilities enable face-to-face interactions
• Participants can select a private/comfortable/safe environment that works best for them (many people elect to work from home for the day, where possible)
• Feedback sessions can typically be done at a date and time that suits the participant
• Admin free – Lumus360 manage all the administration linked to booking the sessions etc.
• Recent research from Yale University demonstrated that physical absence in coaching enables greater levels of openness as the risk of seeing any perceived judgment in response to what is being said is removed
• Cost and time effective – No travel, subsistence costs etc.

Costs

The total coaching package (two x feedback coaching sessions) costs £295 plus VAT per person.