Hero background Hero background Lumus360 logo – UK’s leading 360-degree feedback provider

360 Degree
Feedback Experts

  • 360 Feedback Reports Clear, high-quality assessment reports
  • 360 Feedback Pricing Transparent, straightforward pricing
  • 360 Feedback Platform 360 platform tailored to your needs
  • 360 Feedback Coaching Expert 360 coaching and training services available
  • Flexible implementation Flexible implementation options

The UK’s leading 360 degree
feedback provider

Established in 2000, Lumus360 are the UK’s leading 360 degree feedback provider. With over 25 years of experience and a strong foundation in leadership development, we’ve developed more than 2,000 bespoke feedback tools and supported their implementation, earning a reputation as the go-to experts for ‘everything 360 degree feedback’


Our Clients

We work with everyone from small SME's to some of the UK's leading brands. Meet some of our clients.

Warburtons logo – leadership development partner
The AA logo – leadership and feedback solutions partner
Michael Kors logo – leadership feedback partner
Coca-Cola logo – leadership insights and feedback partner
NHS logo – leadership and performance development partner
Müller logo – leadership development and feedback partner
Post Office logo – feedback and leadership growth partner
Gymshark logo – leadership insights partner
Jet2 logo – leadership and performance partner
Co-Op logo – leadership development partner
DHL logo – global leadership feedback partner
Jaguar Land Rover logo – leadership capability partner

Simple, high-quality 360 reports

Our clear, concise, intuitive 360 feedback reports allow individuals to quickly pinpoint strengths and areas for improvement - ensuring feedback leads to real, actionable insight.

Icon representing an easy-to-read, personalised 360 degree feedback report

Icon representing an easy-to-read, personalised 360 degree feedback report



Easy to read, personalised 360
feedback reports

Icon showing a consolidated 360 degree feedback report for teams or groups

Icon showing a consolidated 360 degree feedback report for teams or groups



Shows the feedback from multiple
participants into one summary report


The Lumus360 offer - what you get:

Part 1: A fully tailored and branded 360 feedback tool

Left Arrow - Fully Managed
Icon representing customised platform features tailored to your organisation

Customised to meet your needs

We’ll tailor your 360 feedback platform (at no cost), so it meets any specific requirements you have. Things like:

  • Designing your questionnaire
  • Branded to meet your needs
  • Email content
  • User screens
  • Multi-lingual (if needed)
Right Arrow - Self Managed

Part 2: Several implementation options

Icon representing a fully managed, outsourced 360 degree feedback service

Fully Managed
(outsourced service)

Our expert team manages the entire feedback collection and report production, making it perfect for organisations and consultants who want a hands-off, hassle-free 360 feedback service.

Key benefits:

  • A dedicated Client Manager who manages the whole process
  • No extra workload for your staff
  • Provides confidentiality - no internal access to data
  • No staff training needed
  • Completely hassle-free
  • Feedback report production and distribution
  • Around the clock support
  • Pay as you go – no contracts

Self Managed
(managed in-house)

Icon representing a self-managed, in-house 360 degree feedback service

This 360 software package is ideal for larger organisations who want to administer or have full control over their 360 feedback journey and have more than 50 participants go through the process.

Key benefits:

  • Minimal admin involvement required
  • Full control over feedback collection and reporting
  • Ongoing technical support
  • Comprehensive administrator training
  • Continuous improvements based on feedback
  • Regular updates and enhancements
  • Dedicated technical account manager

Simple transparent pricing

Our pricing is clear and transparent - we promise no hidden fees or surprise costs.


360 coaching and training services available

Our consultants can also provide first class coaching, facilitation and ‘train the coach’ workshops. Take a look at some of our additional 360 feedback products below:

Icon representing 1-to-1 coaching sessions to help convert 360 degree feedback into action

Icon representing 1-to-1 coaching sessions to help convert 360 degree feedback into action



1-to-1 coaching sessions, designed to
convert feedback into action.

Icon representing a training workshop to equip internal staff for 360 degree coaching

Icon representing a training workshop to equip internal staff for 360 degree coaching



A workshop to train your internal staff
to provide 360 coaching.


Case study
Case study
Icon representing a Jaguar Land Rover (JLR) case study showcasing 360 degree feedback implementation and results

Jaguar Land Rover

Jaguar Land Rover

Tailored 360 Feedback Assessment in Support of the Sales & Aftersales Division

Following a major restructuring of its European Sales and Aftersales Division, Jaguar Land Rover (JLR) set out to support 52 field force members as they transitioned into their new roles and ways of working. To achieve this, JLR partnered with Lumus360 to design and deliver a tailored 360 feedback assessment process that would accelerate individual development and reinforce the new ways of working and behavioural expectations.

Following a major restructuring of its European Sales and Aftersales Division, Jaguar Land Rover (JLR) set out to support 52 field force members as they transitioned into their new roles and ways of working. To achieve this, JLR partnered with Lumus360 to design and deliver a tailored 360 feedback assessment process that would accelerate individual development and reinforce the new ways of working and behavioural expectations.

Following a major restructuring of its European Sales and Aftersales Division, Jaguar Land Rover (JLR) set out to support 52 field force members as they transitioned into their new roles and ways of working. To achieve this, JLR partnered with Lumus360 to design and deliver a tailored 360 feedback assessment process that would accelerate individual development and reinforce the new ways of working and behavioural expectations.

Challenges & Requirements

JLR’s key requirements for the 360 feedback tool included:

  • Multilingual accessibility: The 360 feedback survey needed to be available in English, French, Spanish, German, and Italian.
  • Framework alignment: The feedback questionnaire had to reflect JLR’s competency framework, core values and working expectations.
  • Fully managed service: JLR required a complete end-to-end 360 feedback service, covering everything from questionnaire distribution and progress monitoring through to report generation.
  • Fast implementation: The 360 feedback tool had to be designed, developed, tested and launched quickly to meet internal deadlines.
  • Individual coaching: Each participant was to receive 360 feedback coaching to help interpret results and build development plans. These sessions also needed to be booked and co-ordinated by the supplier.

The Lumus360 Solution

As an experienced 360 feedback survey provider, Lumus360 delivered a customised 360 feedback assessment solution designed around JLR’s needs.

  • Multilingual platform: Lumus360 built a user-friendly multilingual 360 feedback platform in five languages, allowing participants and respondents to complete surveys and view their reports in their preferred language.
  • Tailored questionnaire: Lumus360 also designed the feedback survey directly from JLR’s new behavioural framework, role expectations and new ways of working, ensuring the questionnaire fully reflected JLR’s desired behaviours.
  • Fully managed service: Lumus360 provided an end-to-end 360 degree feedback service, managing all participant and respondent communications, monitoring progress, producing multilingual reports and distributing them.
  • Fast turnaround: The full 360 feedback assessment was scoped, built, and launched within two weeks, meeting all internal deadlines.
  • Coaching support: Each participant received two one-to-one coaching sessions to explore strengths, identify development priorities and create actionable personal development plans.(Learn more on our 360 Feedback Coaching page.)

Outcomes of the 360 Degree Feedback Process

  • Enhanced leadership capability: Each participant walked away with a personalised continuous improvement plan that supported their leadership growth and helped them align to their new roles and ways of working.
  • Aligned development goals: Individual development plans were linked to JLR’s new role structures and strategic priorities.
  • Greater ownership and accountability: Participants took responsibility for their own feedback and development actions, strengthening engagement and follow-through.
  • Identified team-wide themes: Common skill gaps were identified, informing broader training and development initiatives across the Sales & Aftersales Division.

Summary

As a dedicated 360 degree feedback provider, Lumus360 delivered a comprehensive 360 feedback assessment that helped Jaguar Land Rover embed new structures, strengthen leadership and enhance team performance. Through a bespoke 360 feedback tool, expert coaching and a fully managed service, Lumus360 demonstrated why it is recognised among the best 360 feedback tools for delivering flexible, outcome-focused feedback solutions that drive meaningful change.