Having reviewed thousands of 360 feedback reports over the years, very little surprises me these days. But recently, I coached a manager through what can only be described as a ‘one in a million’ report! An outstanding set of results backed up by incredibly powerful written feedback.
This wasn’t a senior executive in a global corporation. It was a middle manager in a school support organisation who, I believe, had achieved the holy grail of management.
After analysing the results and comments, we identified six key areas and the 360 questions under them that differentiate amazing managers from good and even great ones. The following summarises our findings.
One standout theme was the manager’s ability to make people feel genuinely valued. Example 360 feedback questions that draw attention to this are:
To what extent does this person...
Great managers don’t shy away from tough decisions. This individual had the courage to lead authentically, even when it meant challenging unhelpful attitudes. Examples of 360 feedback questions that capture this are:
To what extent does this person...
A consistent thread in the feedback was the manager’s ability to create a supportive, uplifting environment where people feel respected and trusted. Example 360 feedback questions that draw attention to this are:
This manager balanced ambition and empathy beautifully. They pushed for improvement but never at the cost of people’s wellbeing. Example 360 feedback questions that draw attention to this are:
Another defining strength was the manager’s ability to communicate openly while maintaining trust and respect. Examples of 360 feedback questions that capture this are:
Finally, this manager consistently demonstrated a commitment to excellence, not only meeting expectations but often exceeding them. Example 360 feedback questions that draw attention to this are:
If your goal is to identify and develop amazing managers, asking the right 360 feedback questions that focus people’s attention on the behaviours that really matter is critical. By incorporating these six areas, your 360 feedback questionnaire will set the expectations for outstanding people management.
Q. What are good examples of 360 feedback questions for managers?
A. Good examples focus on the specific behaviours that define great managers. Some of the most effective questions include:
To what extent does this person
Q. How do I choose the right 360 feedback questions for managers?
A. Choose questions that underpin amazing management. Six areas to consider are valuing others, leading with conviction, fostering respect, driving realistic improvement, communicating credibly, and delivering excellence.
