360 Employee Feedback Questionnaire

Key 360 feedback questions for Front-Line Staff, Shop-Floor Roles, and Individual Contributors

Front-line employees and shop-floor contributors are at the heart of any organisation’s success. They are often the people who directly influence quality, safety, efficiency, and customer satisfaction. Yet, many 360 employee feedback frameworks focus on leadership skills, leaving individual contributors without clear benchmarks for what “great” looks like in their roles.

This 360 employee feedback questionnaire has been purpose-built for front-line staff and individual contributors. It provides a structured, research-backed way to assess key behaviours that drive performance, teamwork, and adaptability at the individual contributor level.

If you’re looking for 360 employee feedback questions suited to other groups, explore our related guides: 360 Feedback Questionnaire for First-Line Managers/ Supervisors or, for questions aimed at future talent, then our article 360 Feedback Questions for High-Potential Employees is ideal.

360 Feedback Questionnaire for Employees

Getting the Job Done Well

This area of the 360 employee feedback questionnaire looks at how reliably and effectively someone delivers their work. It focuses on planning, attention to detail, and taking responsibility for meeting deadlines and standards. It also explores how well they manage their time, follow procedures, maintain safety, and spot opportunities to improve the way things are done.

• Produce work to a high standard
• Show attention to detail
• Deliver outputs that meet required standards
• Take pride in completing tasks thoroughly and correctly the first time
• Effectively plan and structure work to meet deadlines
• Readily adjust priorities when needed
• Work efficiently without needing constant supervision or reminders
• Anticipate upcoming tasks and prepare accordingly
• Take ownership of responsibilities
• Flag potential risks, delays, or issues early and take action to address them
• Follow through on commitments
• Understand how personal work contributes to team or organisational goals
• Follow agreed procedures and policies
• Maintain accurate and up-to-date records as needed
• Show an understanding of the Health and Safety considerations within their working area
• Identify when processes could be improved and raise this appropriately

Working Well with Others

This part of the 360 employee feedback questionnaire looks at how effectively someone collaborates and communicates with others. It focuses on teamwork, respect, and maintaining positive working relationships. It explores how well they share information, support colleagues, handle disagreements, and adapt their communication style to different people and situations.

• Cooperate with colleagues to achieve shared goals
• Offer help or support when team workloads are high or challenges arise
• Share information, tips, or updates that help the wider team
• Contribute to maintaining a positive, team-focused atmosphere
• Communicate clearly
• Listen carefully and check understanding when receiving instructions
• Keep colleagues informed about progress on shared work
• Use appropriate communication channels effectively (e.g. Teams, reports, meetings)
• Treat everyone with courtesy and respect, regardless of role or background
• Demonstrate patience and understanding, especially with newer or less experienced colleagues
• Recognise the contributions of others
• Maintain a professional attitude even when under pressure
• Respond positively to feedback
• Handle disagreements calmly and work towards constructive solutions
• Adapt communication style to suit different people or situations
• Encourage open and honest discussion without being defensive

Adapting, Improving & Taking Ownership

This section of the 360 employee feedback questionnaire explores how someone responds to change, challenge, and feedback. It looks at their ability to stay calm under pressure, take initiative, and find practical solutions when problems arise. It also considers how open they are to learning, using feedback to improve, and suggesting ideas that enhance performance and team outcomes.

• Adjust quickly when priorities or processes change
• Remain calm and effective under pressure or when plans change
• Remain open to trying new ways of working or using new systems
• Maintain performance when faced with uncertainty or change
• Spot potential problems early and take appropriate action
• Suggest practical and realistic solutions when challenges arise
• Take initiative rather than waiting to be told what to do
• Escalate issues appropriately when they cannot be resolved independently
• Seek development feedback from others
• Use feedback to improve own performance
• Look for opportunities to improve personal performance or efficiency
• Share ideas that could enhance team processes or outcomes
• Take responsibility for mistakes and work to put them right
• Demonstrate a positive attitude even when tasks are repetitive or challenging
• Balance speed and accuracy effectively when completing work
• Show persistence and focus when facing setbacks or tight deadlines

If you’d like to try these questions out, why not try our free self review questionnaire for employees? It only takes a couple of minutes and comes with a free report.

Why These 360 Employee Feedback Questions Work

These 360 employee feedback questions focus on the practical behaviours that drive everyday performance for individual contributors and team members. They highlight what matters most in most roles, producing quality work, working well with others, and adapting effectively to change.

It’s grounded in established organisational psychology research and UK workforce standards:

• Barrick, M. R., & Mount, M. K. (1991). The Big Five personality dimensions and job performance
• Kozlowski, S. W., & Ilgen, D. R. (2006). Enhancing the effectiveness of work groups and teams
• Pulakos, E. D., et al. (2000). Adaptability in the workplace: A taxonomy of adaptive performance
• Health and Safety Executive (UK). Human factors and workplace communication
• Saks, A. M., & Ashforth, B. E. (1997). Job information sources and applicant perceptions

Common 360 Employee Feedback Questions Answered - Employees and Individual Contributors

Q. What are the key 360 employee feedback questions for employees and individual contributors?

A. The most effective 360 employee feedback questions explore behaviours relating to producing quality work, working well with others and adapting effectively to change.

Q. How do these 360 employee feedback questions address the needs of employees and team members

A. These 360 employee feedback questions focus on the key behaviours that underpin success in most employee roles — producing quality work, supporting colleagues, and adapting effectively to change. This makes the feedback practical, relevant, and directly linked to how individuals contribute to day-to-day operational performance.