“Proud to say that our pricing is simple, transparent and cost effective with no extra charges for any Continuous Improvements or software updates. We believe organisations should have a clear understanding of their 360 feedback costs from the outset”
David Cooper
Director Lumus360
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2. How much involvement do you want in the management of the feedback collection and report production process?
Arm, a global leader in semiconductor and software design, invited us to build a fully customised 360 feedback solution that would support their leadership development agenda. Alongside functionality and design, a key initial requirement for Arm was absolute clarity around 360 feedback costs. They needed reassurance that all elements, including customisation, questionnaire design, report enhancements, ongoing improvements, multilingual capability, full branding and tailored communications, were genuinely included at no extra charge, exactly as stated on our website.
Arm, a global leader in semiconductor and software design, invited us to build a fully customised 360 feedback solution that would support their leadership development agenda. Alongside functionality and design, a key initial requirement for Arm was absolute clarity around 360 feedback costs. They needed reassurance that all elements, including customisation, questionnaire design, report enhancements, ongoing improvements, multilingual capability, full branding and tailored communications, were genuinely included at no extra charge, exactly as stated on our website.
Arm required a bespoke 360 feedback platform that included:
High on Arm’s initial priority list was having certainty upfront about how much 360 feedback would cost, even with non-standard requirements and extensive customisation.
We designed and developed a fully customised 360 feedback platform tailored to Arm’s Leadership Framework and preferences. Every enhancement requested, including questionnaire design, multilingual capability and branded communications, was provided as part of our service with no additional charges. Key components included:
Following the initial pilot, we also made a series of user journey improvements to further streamline the participant and respondent experience. These refinements were completed quickly and, as with all other enhancements, were delivered at no extra cost. Everything was covered within our transparent and all-inclusive 360 feedback pricing model.
We now provide Arm with a fully managed service that runs on a no contract, pay as you go basis, where reports are charged on an annual sliding scale. They have never paid anything over and above the reports purchased.
Arm received a flexible and fully customised 360 feedback solution that met their leadership development needs without paying thousands of pounds in development fees. They benefited from zero additional charges for questionnaire design, reporting enhancements, multilingual capability or user journey improvement and complete confidence in a transparent and predictable 360 feedback pricing model.
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